Q&A Forum > > Reply To: Outlook combine Folders for Sent Items and Sent Messages iCloud Start a new discussion November 18, 2021 at 5:03 pm #51407 TeamKomando:JohnParticipant @264458 Hello J.C. Hall, You say iCloud app on her phone do you mean the Apple Mail client? Is she using an iPhone? From outlook do you see the Sent messages folder and sent emails previously sent from the iPhone? I can better assist after getting this information.