Q&A Forum > > Reply To: why? Start a new discussion June 6, 2022 at 2:24 pm #53443 TeamKomando:JohnParticipant @264458 Hello Rod, Did you use a recovery email account, eg. a second email account from some other host such as Yahoo, Aol, Hotmail? Is there try another method link available when trying to sign into your account and it wants to use your recovery phone number. Has your phone number changed since your account was created? If you tap or click here, you will find your only available options recommended by Google.