5 replies, 2 voices Last updated by Steve Zimmerman 2 days, 18 hours ago
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    • #50591

      Steve Zimmerman
      Participant
      @metfan

      Have used Carbonite to back up my 3 laptop computers for many years. One was unrepairable, the other 2 was worth rebuilding. My computer guy backed everything up rom the computers on 2 separate external drives. My question, i am frustrated with Carbonite as we cannot associate the computers. Since i have ll backed up as i checked everything is there. What i need to know, if i cancel Carbonite, i know within 60-90 days all the back up goes off their server. I am ok with that, but i just want to make sure, it does not remove anything from my computer other than obviously the Carbonite. Can anyone confirm as i just want to cancel as i pay for 3 computers, and now only have 2, and as i said all is backed up so i am ok giving up the Carbonite, especially since i am not thrilled with their customer service. Thanks in advance for any input!!!

    • #50595

      TeamKomando:John
      Participant
      @264458

      Hello Steve,

      You can click here to see a chart of how long Carbonite will retain your data after cancelling your account.

      • #50597

        Steve Zimmerman
        Participant
        @metfan

        My question is not how long they retain my backed up data, my question is do they also remove it from my computer or does it stay on my computer. I don’t care if the closud stuff is deleted because i used an external hard drive to back everything up, just trying to know if it stays on my computer or if Carbonite deletes that also. Thanks in advance for your help.

    • #50596

      TeamKomando:John
      Participant
      @264458

      Hey Steve,

      We recommend iDrive for cloud backup solution, you can tap or click here to get Kim’s deal.

    • #50599

      TeamKomando:John
      Participant
      @264458

      Hello Steve,

      If you simply uninstall Carbonite from your computer, your data will still reside on your computer. You can click or tap here to see how to remove Carbonite safely.

    • #50600

      Steve Zimmerman
      Participant
      @metfan

      Thanks, that was what i needed to know for now, i will look at idrive afterward, thanks for your input.

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