4 replies, 3 voices Last updated by Ken Mac 1 weeks, 1 days ago
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    • #57435
    • #57436

      TeamKomando:John
      Participant
      @264458

      Hello Tracey,

      It sounds like the only solution is once she regains access to her account, she would then have to buy a new Kindle and then she would have access to all of the previously purchased books.

      With any Amazon account you should really enable the 2fa security feature.

      If she regains her account I have read online that if you keep Contactacting Amazon, and keep telling them the Amazon credit was fraud based and they will remove it eventually.

      Regarding bypassing low level support, keep requesting the Fraud department.

    • #57485

      Ken Mac
      Participant
      @Mac

      Hello John,
      Thanks for the information. I hadn’t set this up till now. Problem is “We’ve sent a One Time Password (OTP) to your phone number. Please enter below.” But the password never shows up. Am I doing something wrong? Or is there a “glitch”?
      Any suggestions?
      Thank you,
      Ken

    • #57486

      TeamKomando:John
      Participant
      @264458

      Hey Ken,

      See if you can verify the phone. Number on the Amazon account.

    • #57488

      Ken Mac
      Participant
      @Mac

      John,
      I feel the Starkist commercial – “Sorry Charlie”. When I log in to my Amazon account I get a code texted to my phone. Reviewing the phone # on my Amazon account is correct. I was thinking maybe I already have 2-step verification turned on, but according to Login & Security Amazon is asking me to “Turn on”. I tried it again this morning making sure the country was set to USA and entering the phone # 2 different ways. Guess I’m not Starkist.
      Thank you,
      Ken

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