1 reply, 2 voices Last updated by TeamKomando:John 1 years, 9 months ago
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    • #54101


      Dear support,

      On my iPhone 11, I cannot take videos as of about 2-3 months ago. I set the iPhone 11 camera to video and immediately, the picture that I want to shoot that is in focus, becomes fuzzy. This happens with slo-mo also.

      The photo/portrait options work fine.

      I’ve also noticed that I cannot play back little videos (like on the weather.com app). It starts for 2 seconds and stops playing.

      What is going on?
      Thanks so much for your help!

    • #54104


      Hello 252884,

      I recommend resetting your video settings on your camera and making sure the lenses on the back are clean. Take a look at two lenses on the inn a well-lit area, one of the lenses’ could be cracked.

      If you flip to the front-facing camera, is that also blurry?

      Settings > General > About > software version. Follow these steps to determine the version of IOS you are running, and make sure it is fully up to date. 15.6 is the current version.

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