1 reply, 2 voices Last updated by TeamKomando:John 3 weeks, 1 day ago
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    • #45875

      vherrmann
      Participant
      @vherrmann

      In the last month I have not been able to send emails through my Mediacom account on Outlook. I am able to send emails through the Mediacom site. I receive emails just find. I use Outlook 2016 for most of my emails, so I assumed there were issues with Outlook. I have spent an hour on the phone with Microsoft support and they verified the issue is with Mediacom. All the settings in Outlook are correct. I get an error message that it cannot connect to the outgoing email server. I have since noticed that in both my Windows 10 computers, my iphone, and ipad, I get the same error message when I try to send. I contacted Mediacom support. They have not been of any assistance because they say it’s a third party issue. I have tried contacting them numerous times and have asked to speak to supervisors with no luck. Does anyone have any ideas to get Mediacom’s attention to solve this issue?

    • #45905

      TeamKomando:John
      Participant
      @264458

      Hello Vherrmann,

      Many Mediacom users are facing the same issue, and Mediacom is not providing any answers. Take a look at this forum posting here for more info.

      Your best solution would be to ditch Mediacom as an email provider. First configure a new email account Outlook.com or Gmail.com, both are great free solutions. Then set up email forwarding, log into your Mediacom email and click on Preferences. You can manage your email settings, including your email forwarding settings. Configure this with your newly created email address. Another thing you can do configure an auto vacation response message configured to provide people with your newly created email address.

      Mediacom is quite vague and does not offer direction on setting up the vacation response, however if you get support on the phone I’m sure they will walk you through both vacation response and forward email.

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