3 replies, 2 voices Last updated by TeamKomando:John 1 years, 7 months ago
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    • #54863

      MaryW
      Participant
      @MaryW

      I still have a 8.1 pc. Since mid May most of the Microsoft updates have failed.
      I have been unable to correct this. It will take me to a help page however it
      does not show any solutions. At least none that I understand.
      Any suggestions?
      Mary

    • #54890

      TeamKomando:John
      Participant
      @264458

      Hello MaryW,

      Sorry to hear you are having issues with Microsoft windows 8.1, what you should do is make sure you have a good backup of your computer. Then you should tap or click here to see how to upgrade to windows 10 for free.

      Upgrading will, in turn, Install a fresh copy of Windows 10 while keeping your apps and data

      • #54913

        MaryW
        Participant
        @MaryW

        Quite a while ago I did attempt to upgrade to Windows 10. It did not work for me.

        I was hoping to just get a way to update my 8.1 windows. I do get error codes however
        When I check on the codes there is no answer.

        I am going to purchase a new PC but I would like to get this resolved first.

        Mary

    • #54916

      TeamKomando:John
      Participant
      @264458

      Hello MaryW,

      If Windows will not update or upgrade to Windows 10, I suspect you have a failing hard disk drive or SSD.

      Be sure you have a backup of your data before starting. Tap or click here to see how to perform a Refresh of Windows 8.1 without losing your programs or data.

      If that process fails, then you most likely have a bad disk.

      Support for Windows 8.1 will end on January 10, 2023

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