[Komando Community]

Hi Karen,

Outlook should support this. Check out the article below. You might try to remove and re-add the account. The article indicates some recent updates may have caused changes, but it is not clear if that was recent or not:

https://support.office.com/en-us/article/add-a-gmail-account-to-outlook-70191667-9c52-4581-990e-e30318c2c081