Dale Barnes

I’m guessing you have already checked to make sure the account you are logged into is actually an administrator account and not a user account, since it is possible to have more than one? Is this Windows 8.1? It has been quite a while since I used Windows 8, but I found a link to a Microsoft page that tells how to check the account type. The article does not show Windows 8, but I seem to recall the interface for versions 7 and 8 were similar.