4 replies, 2 voices Last updated by TeamKomando:John 7 months, 1 week ago
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    • #56490

      Bill Hornaday
      Participant
      @59334275

      After switching to Century Link to get 5G service 18 months ago, I bought a new modem from them. 5G disappeared from my modem options a month ago. Century Link is now telling me my modem is outdated and needs to be replaced in order to get 5G service again. They are giving me an option to buy a new modem from them for $200 or lease one from them for $15.00 per month. Is it better to buy or lease a modem?

    • #56491

      TeamKomando:John
      Participant
      @264458

      Hello Bill, what is the make and model of your modem?

      • #56494

        Bill Hornaday
        Participant
        @59334275

        It is manufactured by Zyxel, model C3510XZ.

    • #56495

      TeamKomando:John
      Participant
      @264458

      Hello Bill Hornaday,

      Your specific Modem/Router combo does in fact support both 2.4 and 5 GHz. Your older device must have offered both the 2.4 & 5 GHz networks. Newer devices only show up as one network allowing your device and access point to determine if 2.4 or 5Ghz would provide the best signal.

      From Windows OS you can determine if you are connecting to 5GHz network by doing the following:

      Click the WiFi icon in the bottom right). Click on “Properties” of your WiFi network. In the window that opens, scroll down to “Properties”. “Network Band” will either say 2.4GHz or 5GHz.

      You can download an app on your phone to analyze what networks you are broadcasting.

      Android WiFi analyzer
      IOS WiFi analyzer

    • #56496

      TeamKomando:John
      Participant
      @264458

      You can also tap or click here to see how to log into your Modem/Router to confirm its settings.

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