5 replies, 2 voices Last updated by Ed Sutter 3 years, 8 months ago
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    • #48123

      Ed Sutter
      Participant
      @ebjsutter50

      Good Day!
      A few months ago, I got semi-booted out of Facebook, in that I can sign in, but all I get is an error message that says they’re looking into my problem, but due to COVID, it’s taking longer than usual. Four months and counting longer. About the time this all went down, somebody got a hold of my email and tried changing my password to various accounts, including FB and Amazon. I suspect this person is the source of the problem. I’ve long ago sorted out all the other problems, but I can find no way to communicate with Facebook. Several other people have reported similar problems. Suggestions?
      If I posted something naughty, I’d own up to it, but I simply don’t know what the source of the problem is.

    • #48124

      TeamKomando:John
      Participant
      @264458

      Hello Ed,

      By any chance have you tried the account recovery option here. If you can’t get any traction, I would set up a new Facebook account for the time being. If you click or tap here you may have better luck regaining access to your account using a friend or trusted family member’s account.

    • #48129

      Ed Sutter
      Participant
      @ebjsutter50

      Thank you. Neither one worked.

    • #48145

      TeamKomando:John
      Participant
      @264458

      Hello Ed,

      The last thing I can think of is to comb your email for all Facebook emails, possibly a missed email awaiting action resides in your inbox.

    • #48154

      TeamKomando:John
      Participant
      @264458

      Hello Ed,

      You can try filling out this form here.

    • #48155

      Ed Sutter
      Participant
      @ebjsutter50

      Thanks again. I gave that a shot and am awaiting their reply email.

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