1 reply, 2 voices Last updated by TeamKomando:John 2 weeks, 1 day ago
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      TeamKomando:John
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      @264458

      Hello Wally,

      This reason alone is why I never use a Microsoft account on any of my Windows based machines, once everything is working you should always create a local admin account as shown here.

      Once you account is unlocked you can follow this guide to convert it to a local account.

      If you keep trying to sign into your Microsoft account you should be presented with steps to follow to unlock your account. How to unlock your account from Microsoft.

      If you were using an outlook.com, hotmail.com, msn.com account, you should first verify that you can even log into your email. You may be presented with options to unlock your account.

      Last ditch effort, you can do a refresh install of Windows without losing data by creating new installation media.

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