[dfhjr]

I am running a Dell XPS Desktop with Windows Pro, all the latest updates available installed. Since the most recent major Windows 10 update, a previous USB-related problem has reappeared. Every PCI and USB sleep option I have been able to find is turned off.

After the PC is fully (cold boot) up and running, occasionally plugging in a USB device (e.g., Garmin bike computer / camera / watch / GPS, or Sandisk USB drive) will cause a BSOD. Other times, plugging in one or more of these devices will work fine. The GPS is visible to Windows, but is never recognized as a Garmin device. All USB connections are made to the PC USB ports, not through a USB hub.

I’ve searched the internet for a solution with no success. I’ve exchanged email and phone conversations with Garmin techs and followed their recommended processes. The BSOD frequency has decreased, but it still occurs. On a previous Windows 10 version, turning off USB-related power options resolved the problem. I suspect something USB-related is causing the problems again, but all fix attempts have been unsuccessful.

I ride my bike / trainer regularly, and use the USB interface to download ride data. I would like to get by the inconvenience of terminating all the running tasks to connect my devices in the hope the PC won’t crash.

As a partial workaround, I use a Windows 8.1 PC to provide full interface functionality for the Garmin devices, but that PC is approaching end-of-life.

I would welcome any suggestions.

Thanks in advance,
don

[Komando Community]

Typically these types of issues are caused by a bad driver or possibly a hardware issue. The blue screen should display the name of the driver or hardware that caused the crash. The next time this occurs, make note of all error codes and information on that screen.

A good place to start would be updating the USB host controllers/drivers through Device Manager:
https://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers

The Dell Support site may also have updated drivers for your specific model:
https://www.dell.com/support/home/us/en/04?app=drivers

[dfhjr]

I’ll try to catch the BSOD information the next time it occurs.

Previously I did the Device Manager updates from within the Device manager and Dell updates. All are the most recent.

I tried the MS link included and got a lack of permissions failure:

Access Denied
You don’t have permission to access “http://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers” on this server.

Reference #18.79f2a17.1578406124.36d8df81

I can’t get to MS support at all with Firefox. Interesting, but I was able to get there with Edge, read the process and checked for updates. The drivers are up to date.

Thanks for your recommendation,
don

[Komando Community]

Strange, I found some information on that error in Firefox. This can happen if there are issues with the temp data from the site (cookies/cache) or if a proxy or VPN is in use. You might try to launch Firefox in Safe Mode to see if it still happens:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If you can load it in Safe Mode, then refreshing Firefox will probably fix it going forward. Just make sure to manually clear cookies after the refresh, as that is not part of the process.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

[dfhjr]

I read over the safe mode and refresh information. I have used a VPN in the past, but am not currently using one. After reading over the refresh description, I decided I don’t want to turn off extensions and add-ons, so, instead of doing a refresh, I tried deleting all the msn and microsoft cookies. That seemed to allow me to get to the MS support webpages.

The drivers were the most updated versions, so I am awaiting my next BSOD to gather additional information.

Thanks,
don

[TeamKomando:John]

You can use this program to see your previous BSOD message if the logs are still available.

https://www.nirsoft.net/utils/blue_screen_view.html

[Komando Community]

Thanks @264458 for helping out!

[Author]

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