Hello Komando Community!

I hope you are all doing well this week. I wanted to bring this to the Community’s attention:

We have become aware of unauthorized emails being sent from email addresses such as contact@kimkomando.us, kim.komando.podcast@gmail.com, or similar addresses. These addresses are not affiliated with Kim Komando or the Kim…

Read more

Thank you so much for the update. This absolutely made my day!

What an incredible blessing that your brother remembered his passcode. After everything he’s been through since his stroke, that must have felt like a huge victory for both of you. I’m so happy to hear you were able to get back into the phone without having to erase it.

Thank you,…

Read more

Hi Gary,

Short answer: no, you don’t need all three.

Here’s what each one does:

• OneDrive comes built into Windows 11. It backs up your Desktop, Documents, and Pictures folders (if you turn that on) and syncs them to Microsoft’s cloud. Free tier is 5GB, more with a Microsoft 365 subscription.
• Carbonite is a paid, dedicated backup service.…

Read more

Hi Tiff! I am posting this link to anyone who wants to follow this conversation in another group, where I responded earlier. Regards

https://community.komando.com/groups/iphone-users-only/activity/

Hi James!

Good questions, let’s break this down:

On the “missing photos” pop-ups: Those are almost certainly phishing or scareware, not real Google Cloud notifications. Google doesn’t push in-app or browser pop-ups saying photos are “missing” and asking you to verify anything. Real Google storage alerts only ever show up:

• Inside the Google…

Read more

Hi Terry!

I believe I saw you ask about this in the Chat Cafe. For anyone coming here, yes this is most likely a scam. Please do not send them any money. And for more crypto scam protection tips:

• Never send crypto to anyone you haven’t verified independently
• Use only well-known, regulated exchanges
• Enable 2FA, never share seed phrases or private…

Read more

Hi Mary, I understand that seeing dates of shows is convenient. There is still a way to do this – on the video you are watching here, hover over the title (the title over the video playing itself, not beneath it) and click on it. It should take you directly to the YouTube video post, and from there you can see the date of when it was posted.

Hi Elyse, this is a great question, and you’re already thinking about it the right way. Let’s break it down piece by piece.

VPN + data removal (NordVPN + Incogni)

Good news: you likely don’t need two separate subscriptions for this. NordVPN plans cover up to 10 devices under a single account, so you and your husband can both be protected under…

Read more

Hi Joan, sorry to hear about this.

Unfortunately hardware issues are hard to diagnose online through text based support, and this sounds like a hardware issue with your screen. Do you have anyone who might be able to help you take a look in person? That would be my first suggestion. All-in-ones, from my experience, sometimes do not have a…

Read more

Hi Chas!

This took longer than it should have to answer and I apologize for that.

To access the advanced options to control your footnotes:

1. Go to the References tab on your ribbon.
2. Click the small dialog box launcher (arrow) in the bottom-right corner of the Footnotes group to open the Footnote and Endnote dialog box.

From there you can change…

Read more

Hi Nicole, apologies for the gap in response time we’ve been catching up on a few questions from the past few months that slipped past us, and thanks for sharing this, it’s a smart question to ask before spending any money.

Short answer: you probably don’t need to go back to school for a four-year degree. For tech support roles…

Read more

Gene, first I wanted to say sorry that it took so long for you to get an answer on this. Secondly, here is how to do a long screenshot on this particular device:

• Take a regular screenshot: press Power + Volume Down at the same time.
• A small screenshot preview/thumbnail pops up in the bottom corner.
• Tap that thumbnail before it disappears.
• Look for a…

Read more

Hi Kyle, this is a great suggestion and one we will definitely consider for the future. In the meantime, the community as it currently stands does not really have things that would require MFA to be utilized, such as unencrypted bank account numbers, private data, passwords, etc. MFA can theoretically be used on all websites, but it’s main…

Read more

Hello Benjamin,

Steps like this can get out of date fast. Amazon changes their site layout and menu names often, sometimes within weeks of an article going out, so a path that worked when the piece was written can disappear or move without notice. That’s on us to catch, not on you to work around.

To get this corrected, could you share:

• The…

Read more

Thanks for flagging this, Lesley. Sorry you’re dealing with this (and the delay in response time), especially with family photos on the line. Here’s what I can offer on each question:

1. Is anyone else seeing this?
Worth checking online (i.e. Google searching) for other reports. The pattern you’re describing (red X icons, sudden lockout,…

Read more

Hi Greg, I’m sorry to hear about this and that we didn’t get back to you sooner.

You’re not alone. This is one of the most common scam emails going around right now.

What you’re dealing with

This is almost certainly a ransom scam email, not an actual RAT (Remote Access Trojan) infection. The scammers send these out in bulk, often using an old,…

Read more

• Hi there Gene, I understand and share the frustration. When Glance started popping up on my screen after a recent update, I wanted to get rid of it, but couldn’t figure out how. I figured it out! Good news is, while it is a system app baked into the phone, you can disable it by doing the following:

  • Open your phone’s Settings app.

  • Tap on Home &…

Read more

Hi Karen. This should have been answered sooner, sorry about that.

Deciding whether or not to buy an iPad in 2026 depends on a few things. If you are using it to replace a computer, a cheap laptop might be able to do the same thing (or better) for your money. If you are using it for other things like sending emails, browsing the web,…

Read more

Apologies for the late reply, frank, NordProtect (now known as Coveron) and Webroot both come highly recommended by us.

Coveron, formerly NordProtect, is a comprehensive identity theft protection service designed to help you keep your identity safe. With features like 24/7 dark web monitoring, credit activity monitoring, and real-time…

Read more

Hi Pamela, apologies for the late reply, here’s the answer:

Duplicate photos can happen when a post accidentally uploads multiple times (often from a slow connection or double-tapping “share”). To fix it:

1. Go to your profile and find the duplicate posts
2. Tap the three dots (•••) in the top right of each duplicate post
3. Select “Delete” on the…

Read more