Rob, I just read my post and now realize in my wordiness I confused the issue and didn’t make myself clear. What happened was I called Amazon to check on an order but the phone number went to a hacker who I allowed access to my computer. Now I don’t know what to do to use my computer again safely. I have no idea how all this works or exactly what they do to your equipment but I could see the mouse zooming around into my files and every time I tried to turn it back on it was still doing it. I have heard Kim refer to this type of thing as remote access trojan. I need to know how to fix it or if it is even possible.
Thank you for your interest