Q&A Forum > > Reply To: Security Camera questions Start a new discussion November 13, 2023 at 2:26 pm #56911 Paul MeyersParticipant @camseclegdal According to my research done a few months ago, Reolink has an “F” rating at the Better Business Bureau (BBB). TP-Link has a “B” rating at the BBB. However, their engineering dept is not in the USA. Their customer service is not good and the Company does not offer refunds or exchanges. I am hesitant to use either company. Your website has several suggestions which are not applicable to my situation. That is why I asked the question in your community forum. Thanks for the reply.