11-5-19 Galaxy S9+ Update–Little Glitch Tagged: android, Galaxy S9+ Update Problem, updates 2 replies, 2 voices Last updated by Harriet Yoder 1 week, 4 days ago Author Replies November 6, 2019 at 7:51 am #41066 Harriet YoderParticipant @LampPostHarriet My Samsung Galaxy S9+ updated last night and I woke to signing in to a screen with no icons! Because my Note 4 updated a couple of years ago and wouldn’t take my password or thumbprint (had to buy a new phone…) I panicked. The solution was that I was able to get the pull-down screen with the settings and it let me add my eye scanner, then it worked. Whew! I like the eye scanner now so it makes up for the glitch. Thankful that I do have it backed up just in case. November 6, 2019 at 8:55 am #41067 Komando CommunityParticipant @KomandoCommunity What a strange issue. Glad to hear you found a work around. Thank you for sharing! Regarding that Note 4: If you ever get locked out of a device again you can try to reset it. Here is how to do this for an Android phone: https://support.google.com/android/answer/7663172?hl=en You can also perform some actions remotely, if you have the option enabled on your Google account: https://support.google.com/android/answer/6160491 November 6, 2019 at 8:58 am #41068 Harriet YoderParticipant @LampPostHarriet It was strange! Thanks for the tips! Author Replies You must be a Pro member to reply to this post. Sign up or log in.