2 replies, 2 voices Last updated by  Harriet Yoder 1 week, 4 days ago
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  • #41066

    Harriet Yoder
    Participant
    @LampPostHarriet

    My Samsung Galaxy S9+ updated last night and I woke to signing in to a screen with no icons!

    Because my Note 4 updated a couple of years ago and wouldn’t take my password or thumbprint (had to buy a new phone…) I panicked.

    The solution was that I was able to get the pull-down screen with the settings and it let me add my eye scanner, then it worked. Whew!

    I like the eye scanner now so it makes up for the glitch.

    Thankful that I do have it backed up just in case.

  • #41067

    Komando Community
    Participant
    @KomandoCommunity

    What a strange issue. Glad to hear you found a work around. Thank you for sharing!

    Regarding that Note 4: If you ever get locked out of a device again you can try to reset it. Here is how to do this for an Android phone:
    https://support.google.com/android/answer/7663172?hl=en

    You can also perform some actions remotely, if you have the option enabled on your Google account:
    https://support.google.com/android/answer/6160491

  • #41068

    Harriet Yoder
    Participant
    @LampPostHarriet

    It was strange! Thanks for the tips!

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