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  • Cannot sign into Facebook

    Posted by Wally Otting on October 30, 2019 at 3:14 am

    It seems that Facebook needs me to change my password every day. Now they say they need a copy of my photo ID in order to verify I am who I say I am. I am not comfortable with this. Am I somehow being scammed? Or is this a legitimate practice?

    Wally Otting replied 5 years, 2 months ago 2 Members · 2 Replies
  • 2 Replies
  • Komando Community

    Administrator
    October 30, 2019 at 9:57 am

    Hi @Wally

    It sounds unusual you would be asked to change your password every day. However, Facebook does sometimes request ID verification. If there have been multiple failed login attempts or the validity of the name on your account is in question, they may request this information. There are other situations in which this may occur as well. Some details about this process can be found here:

    https://www.facebook.com/help/contact/183000765122339

    If you are unsure about the legitimacy of the email or other notice you received, you can actually upload the ID right through the form at the link above through the Facebook website.

  • Wally Otting

    Member
    November 8, 2019 at 3:38 pm

    Thanks! I did get my account reactivated.

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