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4 replies, 2 voices Last updated by 101085 4 days, 20 hours ago
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    • #43784

      101085
      Participant
      @101085

      I placed an order on a web site that was on YouTube with an ad that used PayPal. The order went through and the next day PayPal sent an email saying the order was shipped and the USPS tracking the shipper gave PayPal was included. I checked the tracking number with USPS tracking and it showed the package had been delivered earlier on the same day before I placed the order. Talk about fast service, the web site said it was located in Vermont but PayPal showed the shipper using a Chinese email address and the company name was written in Chinese. I signed into my PayPal account to say I’m sure I got scammed, but I could not find a phone number or a place to send a regular email to customer service. The resolution box I clicked on asked some questions about the order and what the problem was on a single line that disappeared so you could not see what you wrote and that someone will get in contact. The shipper got paid because he sent a fake tracking number almost immediately and PayPal will say the order was shipped and delivered because they don’t check the actual tracking number sent to them. We will see how they reply and make sure you google new web site names see what others say about them to be safe.

    • #43804

      KimKomando
      Keymaster
      @KimKomando

      Hi there,

      As a rule, I don’t place orders through ads. You’re better off finding the product on Amazon. Let us know what happens and thanks for the tip!

      Kim 🙂

    • #43820

      101085
      Participant
      @101085

      Just to let everybody know PayPal notified me that they are investigating my claim and of course are contacting the shipper to get their side of the story. If my information proves valid then in 10 days my money will be refunded. Will let you know August 3rd.
      Matt

    • #43821

      KimKomando
      Keymaster
      @KimKomando

      Hi Matt,

      Thanks for the update. Let us know how it works out!

      Kim

    • #44266

      101085
      Participant
      @101085

      PayPal finally closed the case in my favor and issued a total refund. Score one for the good guys.

      Matt

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