1 reply, 2 voices Last updated by TeamKomando:John 3 years, 5 months ago
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    • #46611


      Had to install Google Chrome on laptop. When I tried to use Chrome the other day I got the white box and cannot use chrome. I have tried uninstalling and reinstalling, edit Chromes shortcut, and resizing the browser. I cannot do things like clear cache because the settings do not show as I only have the white box. I do not have to have chrome but sometimes I want to use it for something. How can I get Google Chrome installed and work properly?

    • #46705


      Hello plbrown70,

      This is a weird one, a few things you should do before troubleshooting any further is to be sure your operating system is completely up to date, you have the latest video card / graphics drivers installed if you have an Nvidia or AMD Graphics card.

      If none of those things work you can try the following steps to disable hardware acceleration.

      1. Make sure the Google Chrome browser is closed.
      2. Now right-click on its icon and select Properties using the context menu.
      3. Thereafter, switch to Shortcut tab and tap the Target text box and write ‘–disable-gpu’ at the end of the
      mentioned address.

    • #46648


      Sorry to here you are having this issue, first let me ask… it sounds like we are talking about Chrome browser and not the os correct? If that is the case then sometimes you will see this white box as a pop up or redirection when something in windows has adware or malware trying to pop up on you . The easy fix Chrome suggest you try turning off the hardware acceleration in settings and system (second toggle). If that does not work then type in the white box chrome://settings/cleanup and hit enter. Chrome will run a cleanup tool and get you back where you want to be. Last you can go to chrome-more-settings-advanced-reset settings-restore. That will restore Chrome back to install.

      Are you familiar with vmware? You can download a free (non-commercial) version of workstation at : https://www.vmware.com/products/workstation-player/workstation-player-evaluation.html So you are on your windows machine running vmware which creates a window and you can load chrome OS in the window. So your original windows is never effected, and if you have problems or just no longer need it you just close the chrome vm window. It will give you the opportunity to run many different operating systems in a vm-window and learn or test without ever damaging your main windows computer.

      If you wanted to use that old notebook and turn it into a chrome book just follow these instructions and you will be amazed how good some of the old equipment can run as Chrome device. https://www.alphr.com/google/1003319/how-to-turn-your-old-laptop-into-a-chromebook-turn-your-sluggish-old-windows-laptop/2/

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