1 reply, 2 voices Last updated by Komando Community 4 years, 9 months ago
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    • #40677

      Shirley Ann Fisk
      Member
      @msfisk

      9/23/19, 10pm, Sioux Falls, SD…Even though I have the first emails sent to & from my email account and over 1,000 messages (to or from) saved in another email account, Outlook will not help me regain access to fiskylaptop@outlook.com. Many problems as a result and they are too numerous to mention.
      I lost access because the password I had did not work (why not?) and my phone numbers could not be used to reset because I moved from Iowa to California in the middle of this problem.
      Now I have not had access for nearly 2 years but this is still important because it is connected to my old laptop’s files, etc. And I have ID theft problems.
      Is there a secret contact number for Outlook?
      I should mention that this is nothing new for me because I have lost access to several Yahoo accounts in the past and Yahoo never helped me to regain access even though I was in the middle of a lawsuit and needed my correspondence and documents.
      Huge problems with Gmail messages disappearing (from msfisk@gmail.com & shirleyannfisk@gmail.com, etc.) now so I have switched to a new Firefox account, shirley@fisk.page

    • #40682

      Komando Community
      Participant
      @KomandoCommunity

      For security reasons, providers are pretty strict about their account recovery procedures. This is why it is important to always have up to date backup contact information on your account, like a current phone number or alternate email. Typically phone support is not available for free email services such as Outlook, Yahoo, Gmail, etc.

      You can try to submit a recovery form for the account using the steps here:
      https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

      Unfortunately, if you had two-step verification enabled this form can not be used. The only way to access an account that had two-step verification is by completing that second step. If you had this enabled and no longer have the phone or email tied to the verification, you may try to see if you can get the phone number or email back.

      At the bottom of the article linked above, there are also links for email and chat support with Microsoft.

      Good luck! Hopefully you are able to regain access to your accounts.

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