2 replies, 2 voices Last updated by lainey_s 7 months, 1 weeks ago
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    • #56822

      lainey_s
      Participant
      @lainey_s

      Running Windows 10 on my HP computer (five years old?). I subscribed to TotalAV. Daily I get message to check virus and threat protection. When I look sometimes neither Microsoft or Total AV are running. It often says they are both turned off. Sometimes after I have set Total AV when I go in Microsoft is checked. I get these messages almost daily. Quite frustrating. Thank you.

    • #56823

      TeamKomando:John
      Participant
      @264458

      Hello lainey_s,

      I recommend completely uninstalling TOTAL AV and then making sure your Windows 10 is completely up to date, restart the computer and then download a fresh copy of Total AV from their website and install it again. I believe this will resolve your issue with neither AV running.

      • #56826

        lainey_s
        Participant
        @lainey_s

        Thank you. I will give this a try. Alaine

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