Q&A Forum > > Reply To: Update LG phone Start a new discussion March 29, 2022 at 3:41 pm #52771 TeamKomando:JohnParticipant @264458 Hello hkomisarz, It seems to be a common problem for people that acquired the phone from AT&T please click here for more info. As a last-ditch effort, I recommend removing the sim card, rebooting the phone then attempting to perform the upgrade. According to this thread on Reddit, you can attempt borrowing an AT&T user’s sim card then attempting the update as well.