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Windows 11 Pro – Virus and Threat Protection – Page not available
With a recent wipe of an Acer Spin 5, after restoring Windows and logging in with a local account versus signing in with a Microsoft account, Windows Defender is no longer available to do a Virus and Threat Protection Scan. When you attempt to go to the Virus and Threat Protection option, you get a message – Page Not available. Your IT administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT helpdesk for more information. For years, we have used this native Virus and Threat Protection option. I saw many ratings that rated it quite well when we first decided to go that way.
I contacted Acer and from what they could find, Microsoft now requires you to have a Microsoft 365 account. Have you heard this? Some of our Windows users have access to a Microsoft 365 account, so they can log in, and we can access Windows Defender that way. Not everyone has one, nor do we want to go that way. We are “all Google Workspace” here for everything internal.
Do you have any suggestions on how to fix the issue? I have tried A LOT of the suggestions I found on YouTube, support pages, and Google.
I tried to call Microsoft. Yeah, I couldn’t get to a person.
I attempted to:
I Reset the Windows Security Settings shown on this page
I tried all 4 options on the page – No luck — (The included Norton Anti-virus had been removed when we first set up
Set-MpPreference -UILockdown 0 the computer — this page
I also attempted Disable Windows Defender UI LockdownMethod 2: Using Regedit
I also tried Method 4: Reset the Windows Security App
I also tried Method 6: Perform Windows 11 Repair
All of these attempts have been after a 4th wipe/restore. This most recent restore used the cloud download of Windows 11 Pro versus the local copy I had used for the first three attempts.I am now at a loss for what to attempt next. Any ideas?
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